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Business Description |
Interactive Intelligence offers innovative business communications solutions ideal for contact centers, small to mid-sized businesses, global 1,000 organizations, and large, distributed enterprises, including those with remote and mobile workers. |
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Product Description |
Interactive Intelligence offers innovative business communications software solutions for IP contact center automation, enterprise IP telephony, self-service automation, and unified communications. These solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a flexible, easy-to-manage alternative to multi-box, proprietary, hardware-centric solutions. |
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White Paper
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Book of Answers: Successful Business Communication Strategies and Trends from Industry Experts Vol 1
This collection of papers includes “Lasting Motivation: Avoid the Formulas… Embrace the Principles!”, “About Expert Agents”, “ROI, ROI, ROI – On Aligning Unified Communications Migration With Business Process Priorities and Applications”, “Strategic IP Communications” and “Moving SaaS/On-Demand from Dream to Successful Reality”.
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Book of Answers: Successful Business Communication Strategies and Trends from Industry Experts Vol 3
Download this white paper to learn the “who,” “what,” “why,” and “how” of business unified communications.
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CXO Media Executive Summary: Internet Protocol Communications on the Brain
Read what CIO Magazine subscribers have to say about IP communications in a survey by IDG Research Services. Survey respondents represent a cross-section of industries, from financial services and healthcare to government, high tech, manufacturing and other business sectors.
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CXO Media Executive Summary: One Size Doesn’t Necessarily Fit All Enterprises
When selecting the best enterprise communications delivery model, CIOs are making crucial trade-offs between control and the desired freedom to focus on core business activities.
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Five Checkpoints to Implementing IP Telephony
Implementation planning for IP PBX software and IP telephony has become vital as businesses replace discontinued legacy PBX phone systems. This informative whitepaper outlines five "checkpoints" for any implementation plan that will help make IP communications a successful proposition.
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Case Study
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Case Study: Aiphone
Aiphone provides “big company” contact center service with a small staff, using enterprise IP telephony and web self-service.
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Case Study: Broyles Kight & Ricafort
Broyles Kight & Ricafort deployed enterprise IP telephony system by Interactive Intelligence and used new system to increase revenue while improving client service.
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Case Study: Dupaco Community Credit Union
Dupaco Community Credit Union simplifies with enterprise IP telephony system by Interactive Intelligence.
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Webcast
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Building a Successful Remote Call Center Agent Program
Tim Passios, Director of Solutions Marketing for Interactive Intelligence, and Sally Hurley, President of VIPdesk, give you an experts’ view on home shoring and remote agents.
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Leveraging Your Investment in Microsoft Technologies for VoIP
VONEXUS Enterprise Interaction Center is the only IP PBX phone and communications solution built 100% on the Microsoft platform for the medium-sized enterprise and corporate, remote, mobile and work-at-home employees. VONEXUS Enterprise Interaction Center: IP communications for the modern enterprise.
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Next-generation IP Telephone Systems Offer Application Functionality that will Amaze You
You`ll find more than you thought possible from a phone system when you view this webcast. Whether your business needs a solution for 100 employees or 15,000, this one-hour webcast will demonstrate everything you need to know to make your next purchasing decision.
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Successful Strategies for IP Business Communications: Effectively Utilize the Mobile Workforce
Learn how IP-based unified communication technologies such as VoIP bring your enterprise, mobile workers, remote offices and customers together to optimize revenue channels, improve satisfaction levels, and reduce complexities over dispersed multi-point systems.
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Research Report
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Today's Enterprise Workforces: Remote but not Isolated
With mounting labor challenges, businesses expect the hiring of fixed remote employees—those who work from solo offices or their homes—to outpace investments in overall corporate workforces. But it’s important to arm remote employees with the right tools to communicate and collaborate effectively.
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Tool
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Enterprise IP Telephony Web Page
More than just dial tone and handsets, our application-rich IP PBX delivers the communication functionality that thriving businesses are looking for. With out-of-the box integrations to dozens of back-office applications, our Microsoft-based IP PBX provides functionality for desktop screen pops, presence management, call recording, a softphone client, and much more.
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Product Demo
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VONEXUS Enterprise Interaction Center (EIC) Product Demo
The Vonexus Enterprise Interaction Center demo gives viewers an up-close look at Vonexus EIC’s IP telephony desktop call controls and advanced unified messaging functions for enterprise users and mobile workers alike, along with its innovative pre-integrations to Microsoft business applications.
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